FreeWater, Inc. (“FreeWater”), the owner and operator of the website located at
demonstrate its firm commitment to the privacy of your personal information. FreeWater also
may operate mobile apps / programs on behalf of its clients, business partners, and/or itself. For
purposes of this policy, such mobile apps / programs are included when referring to the
“Website” or the “Site.” The following discloses FreeWater’s information gathering and
dissemination practices for the Website.
This policy describes:
- What personally identifiable information FreeWater collects.
- How FreeWater and its business partners use the information.
- What personally identifiable information third parties receive from or collect
through the Site.
- What choices are available to users regarding collection, use and distribution of
- What types of security procedures are in place to protect the loss, misuse or
alteration of information under FreeWater’s control.
- How users can access and/or correct any inaccuracies in the information.
- Changes in FreeWater’s Policy
If users have questions or concerns regarding this statement, they should contact FreeWater by
sending an email to email@example.com.
personally identifiable information will be collected, used, and disclosed. In addition, the
Website may ask for your express consent in connection with various offers and events.
Regardless, by using the Website and/or by providing FreeWater with your personally
identifiable information and engaging in a transaction with FreeWater, you thereby consent to
FreeWater’s collection, use, and disclosure as described herein.
Personally Identifiable Information Collected by FreeWater
In connection with your use of our website, we may collect and store the following information:
● The domain name, but not the e-mail address of visitors to our website.
● The e-mail addresses of users who communicate with us via the Website or via e-mail;
● Aggregate information on what pages on our website users’ access or visit;
● Information provided by the user, such as through information you post in a public
space/forum on the Site and/or on a third-party social media site, registration on the Site,
e-mail update requests, and/or general requests for information (this may include
information about your interests and activities, your gender and age, and other
● Information provided by you through FreeWater’s mobile technology;
● Information identifying you, such as your name, address, e-mail address, and telephone
● Information in connection with and/or about your transactions with us and transactions
with third parties, such as your payment method (valid credit or debit card number, type,
expiration date or other financial information).
How FreeWater Uses Your Personal Information
In General: By providing FreeWater with your personally identifiable information in connection
with your use of FreeWater’s services and/or any of the features/functions of the Website, you
consent to FreeWater’s collection and use of your Personally Identifiable Information as follows:
● To provide the products and services requested via the Site;
● To improve the Site and provide customer support (including the administration of Site
usage, monitoring traffic levels, and contacting you regarding improvements we make to
our Site and services);
● To manage and measure your use of the Site;
● To analyze your use of the products and services offered by FreeWater (including the use
of your IP address to analyze trends, administer the Site, track user movement, and gather
broad demographic information for aggregate use);
● To improve upon the products and services offered by FreeWater;
● To provide targeted marketing and advertising to you of products and services offered by
FreeWater and/or third parties associated with FreeWater;
● To enforce FreeWater’s terms and conditions (including the terms and conditions of this
● To protect our company, our clients, our followers, and our Site; and
● To otherwise conduct FreeWater business as otherwise described to you.
We will not sell, share, or rent this information to others in ways different from what is disclosed
in this statement.
Registered Users: In order to enter and/or use some of the Website, a user may first be required
to register. During registration a user gives contact information (such as name and email
address). We may report this information to our client/business partner and may use this
information to contact the user about services on the Website for which the user has expressed
interest. We may use this information to contact you directly regarding services, products, or
information that we believe might interest you.
Cookies: A cookie is a small data file that certain websites write to your hard drive when you
visit them. A cookie file can contain information such as a user ID that the Website uses to track
browser. You do not need to have cookies turned on to use the Website. However, if you turn off
cookies, then you may not be able to utilize certain features of the Website.
Mobile Device and Mobile Browser Information: You may adjust settings on your mobile
device and mobile browser regarding cookies and sharing of certain information, such as your
mobile device model or the language your mobile device uses, by adjusting the privacy and
security settings on your mobile device. Please refer to the instructions provided by your mobile
service provider or mobile device manufacturer.
Disclosure to Third Parties
We do not disclose any nonpublic personal information about you to anyone, except with your
consent and as permitted by law, in the following situations:
Limited Information to Providers / Business Partners: FreeWater may share aggregate
information about our users with clients, advertisers, business partners, sponsors and other third
parties, though such summary information will not identify any specifics related to you. We
partner with certain third parties to provide specific services. For example, internet connectivity,
computer crime investigation, incident response, web hosting, etc. may be handled by similar
or receive information from the Website, FreeWater apps, and elsewhere on the internet, and may
use that information to provide measurement services, ad targeting, and other advertising
services. These third parties are not allowed to use personally identifiable information except in
conjunction with providing these services.
Business Transactions: In the event FreeWater goes through a business transition, such as a
merger, acquisition, or sale of a portion of its assets, users’ personal information will, in most
instances, be part of the assets transferred.
Promotions, Surveys and Contests: From time-to-time our website may request information
from users in connection with promotions, surveys, or contests. Participation in these surveys or
contests is completely voluntary and the user; therefore, has a choice whether or not to disclose
this information. The requested information typically includes contact information (such as name
and shipping address), and demographic information (such as zip code). Contact information will
be shared with the promotion, contest, or survey sponsors and used in accordance with the
privacy policies of the client/sponsor of the applicable promotion, contest, or survey. The terms
of a contest may provide, among other things that the identities of the contest winners may be
made public. Survey information may also be used for purposes of monitoring or improving the
use and satisfaction of the Website. Though we may use an intermediary to conduct these
surveys or contests, they may not use users’ personally identifiable information for any
secondary purposes. FreeWater is not responsible for information collected in accordance with
this policy on behalf of its clients, sponsors, and/or business partners when such information is in
the possession, custody, and/or control of the same.
Required by Law: Finally, we may need to disclose personal information when required by law
when we believe that such action is necessary to comply with a current judicial proceeding, a
court order, criminal investigation, and/or legal process.
If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third
parties, you may opt out of those disclosures; that is, you may direct us not to make those
disclosures (other than disclosures permitted by law). If you receive communications from us
that you do not want to receive, you can opt-out from receiving these communications, by
specifically telling us to stop sending them to you. Users who no longer wish to receive our
promotional communications may opt-out of receiving these communications by clicking the
unsubscribe link in the email or emailing us at firstname.lastname@example.org.
Once your nonpublic personal information is shared with FreeWater’s clients and/or business
partners (in accordance with this policy), you will need to contact the client/sponsor of the
applicable promotion, contest, or survey to opt-out of any authorized disclosures.
On rare occasions it is necessary to send out a strictly service-related announcement. For
instance, if our service is temporarily suspended for maintenance, we might send users an email.
Generally, users may not opt-out of these communications, though they can deactivate their
account. However, these communications are not promotional in nature.
We will apply the Opt-Out policies discussed above in the event we propose to disclose your
information to a third party.
Your Privacy Rights
You have choices around how to control the collection, use, and sharing of your personal
Depending on where you live, you may have specific rights around your personal information.
Below we explain what those rights are and how you can exercise them:
• Disclosure. You have the right to request a report showing the personal
information collected, shared, and sold about you.
• Deletion. You have the right to request that we delete any personal information
collected from or about you.
• Correction. You have the right to request that we correct inaccurate personal
information collected from or about you.
• Opt-Out of Sale/Sharing or Processing. You have the right to opt out of the sale
or sharing of your personal information. You also have the right to opt out of the
processing of your data for targeted advertising or profiling purposes.
• Non-Discrimination. We shall not discriminate against you based on your
exercise of any of the above rights.
You may submit a request to exercise any of the above rights by clicking here or calling us at
(818)633-0231. You may also submit your request by mailing a letter to the address at
the bottom of this policy. Please be sure to include your full name, email address, and which
type of request you are making in your letter.
Your “Do Not Sell or Share” Rights Under the California Consumer Privacy Act (CCPA).
California residents have the right to opt out of the sale or sharing of their personal information,
as defined by the CCPA. California residents may exercise this right to opt out online by
submitting a “Do Not Sell or Share My Information” request here.
To verify your identity, we may collect information such as your full name and email address.
This information will be compared to our existing records to verify the identity of the individual
submitting the request. We may also require you to confirm your request via an automated email
message before responding to your privacy rights request. Depending on the sensitivity of the
information requested and the type of request, we may require additional information to verify
your identity before responding. We will respond to your request within 45 days if possible and
required under the law. Please note that if you we deny your request, you may appeal this denial
by contacting us using the information at the bottom of this policy.
Sensitive Personal Information. Please note that we will never use or disclose any sensitive
personal information you give us except to provide you with the goods and services you have
requested or for the limited purposes allowed under the law.
Data Retention and Deletion. How long we retain personal data will vary depending on the
products or services we provide and our legal obligations under applicable laws. For example,
we retain certain purchase information for accounting and tax purposes even after you have
deleted your account. Our retention periods are generally informed by three factors: (1) Is this
information necessary to provide the product or service? (2) What consent have you provided
around our use of this information? and (3) What statutory, contractual, or other legal obligations
do we have to retain this information?
In all situations, your personal data will be securely deleted after the relevant limitation or
retention periods have expired.
“Shine the Light” Law. If you are a California resident and have an established business
relationship with us, you can email us to request a list of the personal information we have
shared with third parties for their marketing purposes. We will also give you a list of the third
parties that have received your information. You can make a request one time each year.
Mention in your email that you are making a “California Shine the Light” inquiry. We will
respond within 30 days.
Do Not Track. Our websites and apps are not designed to respond to “do not track” requests
Security for Users
In General: FreeWater maintains certain safeguards to guard your nonpublic personal
information from unauthorized and/or unnecessary use and/or disclosure. For example,
FreeWater restricts access to your nonpublic personal information to those employees who need
to know that information to provide services to you. FreeWater requires its clients and service providers to protect your personal information and comply with all applicable privacy laws. In
addition, whenever possible and feasible, FreeWater requires and/or utilizes electronic
safeguards (such as encryption and firewall protection) to further guard your personal
Please note: emails and other information you send to us are not encrypted and cannot be
considered a secure means of transmitting sensitive information. For that reason, FreeWater will
never ask you to submit your financial data such as your credit card account numbers, via e-mail.
You should be aware of the limitations of security, authentication, encryption, and privacy
measures used in connection with the Internet and that any information you transmit through the
Website may be damaged, corrupted, “sniffed” and/or accessed by another person without your
REGARDLESS OF THE PRECAUTIONS TAKEN BY YOU OR BY US, “PERFECT SECURITY” DOES NOT EXIST ON THE INTERNET. ALTHOUGH WE TAKE ALL REASONABLE EFFORTS TO PROTECT YOUR PRIVACY, WE CANNOT ENSURE OR WARRANT THE ULTIMATE SECURITY OF ANY INFORMATION YOU TRANSMIT.
Linked Sites: The Website may contain links to other websites (such as those of FreeWater’s
clients in connection with a promotion, contest, or survey). FreeWater is not responsible for
content or the privacy practices of any other such sites. We encourage our users to be aware
when they leave our website and to read the privacy statements of each and every website that
collects personally identifiable information. This privacy statement applies solely to information
collected by this Website.
Children’s Privacy: Our Website is not directed at children under the age of 18 and does not
knowingly collect personal information from children under the age of 18. If FreeWater obtains
actual knowledge that it has obtained personal information about a child under the age of 18, that
information is immediately and permanently deleted from our records.
Information, if you would like to correct inaccurate information, or if you would like to complain
about how FreeWater handles your personal information, there are three easy ways to do so:
- E-mail: You can e-mail us at email@example.com.
- By phone: You may call us at (818)633-0231. If you call after normal business
hours, please leave a message and your telephone number. We will get back to you as
quickly as possible. Normal office hours are Monday through Friday, 8:30 a.m. to 5:30
p.m. Central Time.
- By U.S. Mail: Send mail to FreeWater, Inc. ATTN: PRIVACY DEPARTMENT at
701 Brazos St, Austin, TX 78601.
the Website. The changes will take effect as soon as posted. We recommend that all users
and/or any other FreeWater policy.